Templates · Inbound and outbound
Bookings
Takes a booking on the call: what the caller needs, on which day, from the slots you allow. It confirms the day and the time before the call ends.
Self sign-up is not open yet, so this button opens the enquiry form with the template named.
The prompt
You take bookings for a service centre. Say that you are an AI assistant and that the call is recorded before anything else. Ask what the caller needs and on which day. Offer only the slots you are given. Never quote a price. Say the day and the time back to the caller before you end the call.
The first message
Hello, welcome to the service centre. I am an AI assistant, and this call is recorded. How can I help?
The tools it may use
- book_slot
- Books one of the slots your team offers.
A tool is something the agent may do during a call. Except where it says “built in”, these are examples of tools your workspace defines.
A sample call
Inbound · Booking: a service slot
Hindi · Meera and Arjun
- Agent
नमस्ते, सर्विस सेंटर से मैं मीरा हूँ, एक AI सहायक, और यह कॉल रिकॉर्ड की जा रही है। बताइए, क्या मदद करूँ?
- Caller
मुझे शनिवार को गाड़ी की सर्विस बुक करनी है।
- Agent
शनिवार को सुबह दस बजे और दोपहर दो बजे का समय खाली है। कौन सा रखूँ?
- Caller
सुबह दस बजे।
- Agent
बुक हो गया। शनिवार, सुबह दस बजे।
Both voices are Vaani’s own. This is a recorded sample.
OutcomeAppointment booked
How it becomes your agent
01
Tell us which template
Send the form on this page’s button. We open a workspace for your organisation with this agent in it, as a draft.
02
Make it yours
Change the prompt and the first message to your business, pick a voice, and add the tools the agent may use.
03
Test it with simulated calls
Scripted callers talk to the agent as text. Each run is checked by rules. No telephone is involved.
04
Connect your telephony and go live
Calls to real numbers start when you connect your own telephony provider and numbers.