How it works
From a first draft to a reviewed call
Vaani is one console for the whole life of a voice agent: building it, testing it, running it and checking what it did.
01 / 06
Agent studio
One page per agent. Changes are saved as versions, and a version is published only when it passes its checks.
- The prompt, the first message, the voice and the tools the agent may use.
- AI disclosure and recording notice as settings, checked before publishing.
- Words your business must never say, refused at publish time.
- Roll back to an earlier version when a change does not work.
Agent studioDraft 4Sample data
First message
Your car is due for its service. Would you like to book a slot this week?
Voice
Warm, conversational
Checks before publishing
- Says it is an AI
- Says the call is recorded
- No forbidden terms
- A voice is chosen
Drawn with sample data.
02 / 06
Simulations before a live call
A scripted caller talks to your agent, as text, as many times as you like. No telephone is involved.
- Scenarios you write: the easy caller, the angry one, the one who asks to stop.
- Each run is checked by rules: was the disclosure said, was a forbidden word used.
- Read the full transcript of every run.
SimulationsSample data- Caller agrees quickly6 turns · All checks passedPassed
- Caller asks to stop4 turns · Marked do-not-callPassed
- Caller asks for a discount9 turns · Forbidden term usedFailed
- Caller is in a hurry5 turns · All checks passedPassed
Drawn with sample data.
03 / 06
Campaigns with a second approval
An outbound campaign is planned, shown to an approver and frozen. It then dials only the people who pass every check at that moment.
- Two kinds only: promotional and service. Each has its own rules.
- Approved by someone other than the person who wrote it.
- Every refused call has a plain reason you can read.
- A complaint pauses the campaign.
CampaignsAwaiting approvalSample dataFestival offer, promotional
- On the list
- 1,200
- Pass every check
- 1,064
- Refused
- 136
Why calls are refused
- No recorded consent71
- On the do-not-call list38
- Do-not-disturb result out of date27
The author cannot approve their own plan.
Approve as second personDrawn with sample data.
04 / 06
Calls, leads and callbacks
Every call is kept with its transcript and its outcome. What needs a person is put in front of one.
- Inbound and outbound calls in one list, with filters and export.
- Leads with the call they came from, worked through your own stages.
- Callback requests as their own list, so none is forgotten.
- A do-not-call list that every call respects.
CallsSample dataService booking
Outbound · 1m 52s
BookedOrder update
Outbound · 0m 48s
InformedSupport
Inbound · 3m 10s
Callback askedPayment reminder
Outbound · 1m 05s
No answerLead qualification
Inbound · 4m 21s
Qualified
Service booking
Outbound1m 52sChecked before dialling
- Relationship on record
- Not on the do-not-call list
- Inside calling hours
Hello. I am an AI assistant calling from the service centre, and this call is recorded. Your car is due for its service. Would Saturday at 10 suit you?
Saturday is fine. Can we make it 11?
- Toolbook_slot · Sat 11:00
Done. Saturday at 11 is booked.
Outcome
Appointment bookedSaturday, 11:00Drawn with sample data.
05 / 06
Quality review
Reviewers score calls against your rules and propose what the agent should learn. A manager approves a learning before it changes the agent.
- Scores and notes per call.
- Learnings proposed by reviewers, approved by a manager.
QualitySample data- Said it is an AIYes
- Stayed on the scriptYes
- Handled the objectionPartly
- Recorded the outcomeYes
Proposed learning
Awaiting a managerWhen a caller says the price is high, state what the service includes before offering a slot.
Drawn with sample data.
06 / 06
Your vendors, your people, your rules
Connect the speech, language and voice vendors you choose. Decide who may see and do what.
- Vendor keys are encrypted and can never be read back.
- Roles you can adapt, down to who may open a transcript or a recording.
- An audit log of sign-ins, changes, exports and every opening of a transcript.
- Notifications to your team when something needs attention.
RolesSample dataDrawn with sample data.
See Vaani on the calls you run
Tell us what your calls are for. We will show you an agent built around them.