Refund and cancellation policy

You may cancel your subscription at any time.

To cancel, an admin of your workspace writes to support@aeonx.digital from their registered email address, naming the workspace.

• Your service runs to the end of the period you have already paid for.
• Your plan does not renew, and you are not charged again.
• You may export your data until the end of that period.

We do not refund part of a period, whether monthly or yearly, and we do not refund call minutes that were included in a plan and not used.

If we charged you by mistake, we refund the whole amount and issue a credit note. A mistaken charge is, for example:

• the same period charged twice;
• an amount different from the price you agreed to;
• a charge for a period that began after your cancellation took effect.

Write to support@aeonx.digital with your workspace’s name, the date of the charge and its amount.

A refund is made to the payment method that was charged. How long it takes to reach you depends on your bank and on our payment provider.

A trial, when we offer one, lasts 14 days and needs no card. Nothing is charged when it ends unless you choose a plan.

Prices exclude GST. When a charge is refunded, the GST charged with it is refunded with it.

Write to support@aeonx.digital or call +91 79 6548 0527.